* { box-sizing: border-box; }
body { margin: 0; background: var(--bg); color: var(--ink); font: 400 var(--text-body)/1.7 var(--font-body); word-break: keep-all; }
body, input, textarea, select, button { font-family: var(--font-body); }
[hidden] { display: none !important; }
h1, h2, h3, p, dl, dd { margin: 0; }
h1 { font-size: var(--text-title); line-height: 1.18; letter-spacing: -.06em; }
h2 { font-size: clamp(1.15rem, 3vw, 1.45rem); line-height: 1.35; letter-spacing: -.04em; }
h3 { font-size: 1rem; line-height: 1.45; }
a { color: var(--blue); text-underline-offset: .2em; }
button, input, textarea, select { font: inherit; color: inherit; }
button, summary, label[for] { cursor: pointer; }
button, a, input, textarea, select { touch-action: manipulation; }
button:disabled { opacity: .56; cursor: not-allowed; }
:focus-visible { outline: 3px solid var(--blue); outline-offset: 3px; }
.wrap { width: min(100%, var(--content)); margin: 0 auto; padding: 0 32px; }
.skip { position: absolute; left: 8px; top: -80px; z-index: 50; background: var(--paper); padding: 12px 20px; }
.skip:focus { top: 8px; }
.header { background: var(--paper); border-bottom: 1px solid var(--line); }
.header-row { min-height: 68px; display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 18px; padding-block: var(--space-3); }
.brand { display: inline-flex; gap: 10px; align-items: center; min-height: 44px; color: var(--ink); font-size: 20px; font-weight: 800; letter-spacing: -.04em; text-decoration: none; white-space: nowrap; }
.brand:hover { color: var(--ink); }
.mark { display: block; width: 34px; height: 34px; }
.nav { display: flex; align-items: center; gap: 2px; flex-wrap: wrap; }
.nav a, .nav button { min-height: 44px; border: 0; border-radius: 8px; padding: 10px 12px; background: none; font-weight: 500; font-size: 15px; text-decoration: none; color: var(--sub); }
.nav a:hover, .nav button:hover { color: var(--ink); background: var(--bg); }
.nav [aria-current=page] { color: var(--blue-hover); background: var(--soft); font-weight: 700; }
.intro { padding: var(--space-7) 0 var(--space-5); }
.intro h1 { font-size: 32px; font-weight: 800; letter-spacing: -.04em; }
.eyebrow { margin-bottom: 9px; color: var(--sub); font-size: var(--text-small); font-weight: 700; }
.lead { color: var(--sub); margin-top: 8px; max-width: 680px; font-size: var(--text-body); }
.test-note { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; padding: var(--space-3) var(--space-4); border-radius: 12px; background: var(--amber-bg); color: #5c3b04; font-size: var(--text-small); }
.test-note strong { display: inline-flex; align-items: center; height: 24px; padding: 0 9px; border-radius: 999px; background: var(--paper); color: var(--amber); font-size: 12px; font-weight: 700; }
.layout { display: grid; grid-template-columns: minmax(240px, .83fr) minmax(0, 1.77fr); gap: 22px; margin: 24px 0 48px; align-items: start; }
.panel { background: var(--paper); border: 1px solid var(--line); border-radius: 16px; padding: var(--space-5); min-width: 0; }
.layout > section.panel { padding: var(--space-6); }
.panel-head, .actions, .file-row, .toolbar { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; }
.panel-head, .toolbar, .file-row { justify-content: space-between; }
.actions { margin-top: 16px; }
.button { display: inline-flex; align-items: center; justify-content: center; gap: var(--space-2); min-height: 48px; border: 1px solid var(--line-mid); border-radius: var(--radius-small); padding: 10px 18px; background: var(--paper); color: var(--ink); text-decoration: none; font-size: 15px; font-weight: 700; line-height: 1.4; transition: background-color var(--motion-fast), border-color var(--motion-fast); }
.button:hover:not(:disabled) { background: var(--bg); border-color: var(--line-strong); }
.button:active:not(:disabled) { border-color: var(--blue); }
.button.primary { color: var(--paper); background: var(--blue); border-color: var(--blue); }
.button.primary:hover:not(:disabled) { background: var(--blue-hover); border-color: var(--blue-hover); }
.button.danger { color: var(--red); border-color: #e7a3ac; }
.button.danger:hover:not(:disabled) { background: var(--red-bg); border-color: var(--red); }
.button.mini { min-height: 44px; padding: 8px 12px; font-size: .85rem; }
.full { width: 100%; }
.small, .helper, .meta, .reason { font-size: .875rem; color: var(--sub); }
.helper, .reason { margin-top: 7px; }
.meta, .prose, .feedback { overflow-wrap: anywhere; }
.prose { white-space: pre-wrap; }
.error, .feedback { color: var(--red); }
.feedback:not(:empty) { margin-top: 12px; }
.gutter { margin: 24px 0 48px; }
.empty { text-align: center; padding: 32px 12px; }
.empty p { margin: 9px auto 0; max-width: 560px; color: var(--sub); }
.empty .button { margin-top: 16px; }
.badge { display: inline-flex; align-items: center; gap: 6px; min-height: 24px; padding: 2px 10px; border-radius: 999px; background: var(--muted-bg); color: var(--sub); font-size: 12px; font-weight: 700; line-height: 1.5; }
.badge::before { content: ''; flex: none; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.badge.blue, .notice { background: var(--soft); color: var(--blue-hover); }
.badge.green, .notice.green { background: var(--green-bg); color: var(--green); }
.badge.amber, .notice.amber { background: var(--amber-bg); color: var(--amber); }
.order-list { display: grid; gap: 8px; margin: 16px 0; }
.order-card { padding: 14px var(--space-4); border: 1px solid var(--line); border-radius: 12px; background: var(--paper); text-align: left; min-width: 0; transition: border-color var(--motion-fast); }
.order-card:hover { border-color: var(--line-mid); }
.order-card[aria-pressed=true] { border-color: var(--blue); box-shadow: 0 0 0 1px var(--blue); background: #f7f9ff; }
.order-card strong, .order-card small { display: block; margin-top: 6px; overflow-wrap: anywhere; }
.order-card strong { font-size: 15px; }
.order-card small { color: var(--sub); font-size: 13px; font-variant-numeric: tabular-nums; }
.detail-title { margin: 10px 0 4px; font-size: 26px; font-weight: 800; letter-spacing: -.03em; overflow-wrap: anywhere; }
#detail-panel .fn-steps { --steps: 4; margin: var(--space-5) 0 var(--space-2); }
.next-step { margin-top: var(--space-5); padding: var(--space-5); border: 2px solid var(--blue); border-radius: var(--radius); }
.next-label { margin-bottom: 4px; color: var(--blue-hover); font-size: 13px; font-weight: 700; }
.next-step h3 { font-size: 19px; font-weight: 800; }
.next-step .checkbox { margin: var(--space-3) 0 var(--space-2); padding: 10px 14px; border-radius: var(--radius-small); background: #f7f9ff; }
.section { margin-top: 24px; padding-top: 20px; border-top: 1px solid var(--line); }
.section h3 { margin-bottom: 7px; }
.notice, .box { padding: 14px 16px; border-radius: 9px; font-size: .925rem; }
.notice strong, .box strong { display: block; }
.box { background: var(--bg); }
.summary { margin: 18px 0; display: grid; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); gap: 8px; }
.summary div { padding: 13px; border-radius: 8px; background: var(--bg); }
.summary dt { font-size: .82rem; color: var(--sub); }
.summary dd { margin-top: 3px; font-weight: 700; overflow-wrap: anywhere; }
.field { margin: 14px 0; }
.field label { display: block; margin-bottom: 6px; font-size: .9rem; font-weight: 650; }
.field small { display: block; color: var(--sub); font-size: .85rem; margin-top: 5px; }
.input { display: block; width: 100%; min-height: 48px; padding: 10px 12px; border: 1px solid var(--line-strong); border-radius: 8px; background: var(--paper); }
textarea.input { min-height: 112px; resize: vertical; }
.input[aria-invalid=true] { border-color: var(--red); }
.checkbox { display: flex; gap: 10px; align-items: flex-start; padding: 12px 0; line-height: 1.65; }
.checkbox input { flex: none; margin: 3px 0 0; width: 20px; height: 20px; accent-color: var(--blue); }
.files, .history { list-style: none; padding: 0; }
.files li + li { margin-top: 8px; }
.files a { display: flex; justify-content: space-between; align-items: center; gap: 12px; border: 1px solid var(--line); border-radius: var(--radius-small); padding: 12px var(--space-4); min-height: 48px; overflow-wrap: anywhere; text-decoration: none; }
.files a:hover { border-color: var(--blue); background: #f7f9ff; }
.files small { color: var(--sub); white-space: nowrap; }
.history { margin: var(--space-2) 0 0 5px; border-left: 2px solid var(--line); }
.history li { position: relative; padding: 0 0 var(--space-4) 20px; }
.history li:last-child { padding-bottom: 0; }
.history li::before { content: ''; position: absolute; left: -7px; top: 7px; width: 12px; height: 12px; border-radius: 50%; background: var(--line-mid); box-shadow: 0 0 0 3px var(--paper); }
.history li:first-child::before { background: var(--blue); }
.history time { display: block; color: var(--sub); font-size: 13px; font-variant-numeric: tabular-nums; }
details summary { min-height: 44px; padding: 10px 0; font-weight: 650; }
pre { white-space: pre-wrap; overflow-wrap: anywhere; font: .8rem/1.6 ui-monospace, monospace; }
.verify { margin-bottom: 24px; }
.verify-grid { display: grid; grid-template-columns: repeat(auto-fit,minmax(min(165px,100%),1fr)); gap: 8px; margin: 16px 0; }
.file-input { max-width: 100%; }
.toast, .loading { padding: 14px; font-size: .925rem; }
.toast { position: fixed; z-index: 10; bottom: 16px; left: 50%; transform: translateX(-50%); width: max-content; max-width: calc(100% - 32px); border-radius: 8px; background: var(--ink); color: var(--paper); box-shadow: 0 3px 12px #24395b25; }
.toast:empty { display: none; }
footer { padding: 22px 0; border-top: 1px solid var(--line); color: var(--sub); font-size: .875rem; }
@media (max-width: 760px) {
  .wrap { padding: 0 16px; }
  .header-row { align-items: flex-start; flex-direction: column; gap: 3px; padding-top: 12px; padding-bottom: 8px; }
  .nav { gap: 0; }
  .nav a, .nav button { padding: 9px 8px; }
  .layout { grid-template-columns: 1fr; gap: 12px; margin-top: 16px; }
  .order-list { max-height: 280px; overflow: auto; }
  .summary { grid-template-columns: 1fr 1fr; }
}
@media (max-width: 370px) { .summary { grid-template-columns: 1fr; } }
@media print { .header, .toast, .actions, footer { display: none; } }
.public-change-wrap { overflow-x: auto; margin: 18px 0; }
.public-changes { width: 100%; border-collapse: collapse; text-align: left; }
.public-changes th, .public-changes td { padding: 12px; border: 1px solid var(--line); overflow-wrap: anywhere; min-width: 120px; }
.public-changes thead { background: var(--bg); }
input[aria-invalid="true"], textarea[aria-invalid="true"] { border-color: var(--red); outline: 2px solid #a42d3830; }
.public-feedback { min-height: 48px; margin: 12px 0 0; }
.public-feedback[role="status"] { color: var(--green); }
.button[aria-disabled="true"] { opacity: .65; cursor: default; }
.public-refresh { display: inline-grid; place-items: center; width: 48px; height: 48px; padding: 0; }
.public-refresh svg { width: 22px; height: 22px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.public-feedback[role="status"][data-attention="true"] { color: var(--amber); }
#public-review-content, #public-review-history { overflow-anchor: none; }
.public-active { border-color: var(--blue); outline: 2px solid var(--blue); outline-offset: 1px; }

/* 업무 화면: 목록과 상세를 분리하고 선택한 요청과 지금 할 일만 강조한다. */
.layout { grid-template-columns: minmax(260px, .8fr) minmax(0, 1.8fr); gap: var(--space-5); }
.panel-head { padding-bottom: var(--space-3); border-bottom: 1px solid var(--line); }
.panel-head h2 { font-size: 17px; font-weight: 800; letter-spacing: -.02em; }
.input { border-color: var(--line-strong); border-radius: var(--radius-small); transition: border-color var(--motion-fast); }
.input:hover { border-color: var(--sub); }
.input:focus { border-color: var(--blue); }
.checkbox { min-height: 44px; }
.summary { gap: var(--space-3); }
.summary div { border-radius: var(--radius-small); padding: var(--space-4); }
.summary dd { font-size: 18px; font-variant-numeric: tabular-nums; }
.verify > h2 { font-size: 24px; }
.verify > .helper { max-width: 58em; margin-bottom: var(--space-5); }
#public-search-form > .field { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: var(--space-2) var(--space-3); max-width: 780px; }
#public-search-form label { grid-column: 1 / -1; margin: 0; }
#public-filters { border: 1px solid var(--line); display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 0 var(--space-5); }
#public-filters > .helper { grid-column: 1 / -1; }
.public-change-wrap { border-radius: var(--radius-small); }
.public-changes th { font-size: var(--text-small); }
.public-active { box-shadow: none; }
.public-feedback { font-weight: 600; }
.icon-button { width: 44px; height: 44px; padding: 10px; }
.icon-button svg { width: 20px; height: 20px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
@media (max-width: 760px) { .layout { grid-template-columns: minmax(0,1fr); } .intro { padding-top: var(--space-6); } .panel, .layout > section.panel { padding: var(--space-4); } .next-step { padding: var(--space-4); } .header-row { gap: var(--space-1); } #public-filters { grid-template-columns: minmax(0,1fr); } }
@media (max-width: 480px) { #public-search-form > .field { grid-template-columns: minmax(0,1fr); } #public-search-submit { width: 100%; } }

.work-switch { display: flex; flex-wrap: wrap; gap: var(--space-1); border-bottom: 1px solid var(--line); margin-top: var(--space-5); }
.work-switch button { min-height: 48px; margin-bottom: -1px; border: 0; border-bottom: 3px solid transparent; padding: var(--space-2) 18px; color: var(--sub); background: transparent; font-size: var(--text-body); font-weight: 500; }
.work-switch button:hover { color: var(--ink); }
.work-switch button[aria-pressed=true] { color: var(--ink); border-bottom-color: var(--blue); font-weight: 800; }
.account-page #app { max-width: 760px; }
.accounts-page #create-customer { display: grid; grid-template-columns: minmax(0,1fr) minmax(0,1fr); gap: 0 var(--space-5); }
.accounts-page #create-customer .actions, .accounts-page #create-customer [data-form-feedback] { grid-column: 1 / -1; }
@media(max-width: 599px) { .work-switch button { flex: 1; padding-inline: var(--space-2); font-size: var(--text-small); } .accounts-page #create-customer { grid-template-columns: minmax(0,1fr); } }

.collection-status { min-height: 180px; margin-block: var(--space-4); }
.collection-count { margin-top: var(--space-3); font-size: 22px; font-weight: 750; font-variant-numeric: tabular-nums; }
.collection-meter { display: block; width: 100%; height: 10px; margin-block: var(--space-3); accent-color: var(--blue); }